- Provide one point contact support no.
- Support Staff –Open new case support, record information and provide case ID to follow up.
- Product support with maintenance, ie CISCO, IBM, POLYCOM VIDEO CONFERENCE system etc.
- Case open will include product warranty period series no, problems etc.
- Help desk support staff will follow up this case for onsite support till delivery case close.
- Support IT Hardware and Software i.e. IBM Servers, Lenovo PCs, Lenovo Notebooks, Printers, Scanners, CISCO Switches, routers, etc..
- Support staff will call system support to ensure the equipment is completely delivered and installed necessary software on time.
- Support staff will close the case and send the receipt to system support.
- Propose Telco Service, Setup Internet and Email system plus recommend subscription of ADSL, leased line, or any point-to-point leased line linkage.
- Provide IT documentation on schedule of events, project plan and technical drawings.
- Coordinate testing of all IT-related equipment to ensure they are up and running on time.
- Source for suitable phone-recording system.
- Source and recommend office automation equipment, e.g. leased/purchase Xerox, Canon copiers or multifunction systems.
- Provide IT maintenance support / Outsource Engineer.
- Provide IT consultancy services and work with all main/subcontractors to ensure job is completed within deadline.
- Coordinate and provide relocation or Migration Services to/from old/new office.
- Provide new Office design M&E work, and office furniture that blends in with total IT concept in your office.
- Any other requirements for your office, big or small, we’ll do it!
